Forging Forward With Joy, LLC
A Coaching & Wellness Business | New Orleans, LA, United States
Effective Date: April 25, 2026 | Last Updated: May 9, 2026
| This Privacy Policy explains how Forging Forward With Joy, LLC collects, uses, and protects your personal information. By using our website or services, you acknowledge that you have read and understood this Policy. |
1. Introduction and Overview
Forging Forward With Joy, LLC (“we,” “us,” or “the Company”) is a coaching and wellness business owned and operated by Roslyn, based in New Orleans, Louisiana. This Policy describes what information we collect, how we use it, and your rights regarding your data. It applies to website visitors, coaching clients, newsletter subscribers, and anyone who submits information through our site or services.
We collect only what we need, use it only as described here, and never sell your personal data. Questions? Contact us at [email protected].
2. Information We Collect
We collect the following categories of personal information:
a. Personal Identification Data
Name, email address, phone number, and mailing or billing address.
b. Coaching and Wellness Context Data
If you engage our services, you may voluntarily share personal goals, general health background, and session notes. Sensitive health information is never required and is held in strict confidence.
c. Payment Information
Payments are processed by third-party processors (e.g., Stripe, PayPal). We do not store your full payment credentials — only limited transaction records (amount, date, reference ID) for bookkeeping and compliance.
d. Technical and Usage Data
Automatically collected when you visit our site: IP address, browser and device type, pages visited, time on site, and referring URL.
e. Communications Data
Emails, contact form submissions, and testimonials you voluntarily provide (published only with your permission).
f. Cookies and Tracking Technologies
We use cookies to operate and improve our website. See Section 4 for details and opt-out options.
3. How We Use Your Information
We use your information only for lawful purposes, including to:
- Deliver services: Schedule and personalize coaching sessions and wellness programs;
- Process payments: Facilitate transactions, issue receipts, and maintain client records;
- Send communications: With your consent, send newsletters and program updates. You may unsubscribe at any time;
- Improve our website: Analyze usage and ensure technical performance;
- Respond to inquiries: Answer questions and provide customer support;
- Legal compliance: Meet legal obligations and prevent fraud or unauthorized activity;
- Internal analytics: Analyze aggregate trends for business planning.
We will not use your information for incompatible purposes without your consent or as otherwise permitted by law.
4. Cookies and Analytics
a. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help the site function, remember your preferences, and collect usage data.
b. Types of Cookies We Use
| Cookie Type | Purpose |
| Strictly Necessary | Required for core site functions (security, navigation, forms). Cannot be disabled. |
| Functional | Remember your preferences for a more personalized experience. |
| Analytics / Performance | Collect anonymized usage data (pages visited, time on site) to improve performance. |
| Marketing | Track activity to deliver relevant ads or measure campaign effectiveness. Used only where legally permitted and with consent. |
c. Google Analytics and Similar Tools
We may use Google Analytics or similar services to analyze site traffic. Where possible, IP addresses are anonymized. Google’s Privacy Policy is available at policies.google.com/privacy.
d. Managing Your Cookie Preferences
You may manage cookies through your browser’s privacy settings (Chrome, Firefox, Safari, Edge, etc.) or opt out of Google Analytics via the browser add-on at tools.google.com/dlpage/gaoptout. Note that disabling certain cookies may limit site functionality. “Do Not Track” browser signals are respected where a universal standard exists.
5. Third-Party Sharing and Disclosure
a. We Do Not Sell Your Personal Data
We do not sell, rent, or transfer your personal information to third parties for commercial purposes. This applies to all users, including California residents under CCPA.
b. Service Providers
We share data only with trusted service providers who need it to support our operations, including email marketing platforms, payment processors, scheduling tools, website hosting providers, and analytics services. All providers are contractually bound to protect your information and use it only on our behalf.
c. Legal Requirements
We may disclose your information when required by law, court order, or government authority, or in good faith to protect our rights, prevent wrongdoing, or ensure personal safety.
d. Business Transfers
In a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
e. No Sharing with Third-Party Advertisers
We do not share your data with third-party advertisers for direct marketing without your explicit consent.
6. Data Retention
We retain personal information only as long as necessary for the purposes collected or as required by law. Specifically: general contact and communications data is retained for the duration of our relationship and a reasonable period after; client coaching records are kept for up to seven (7) years from your last engagement; marketing data is removed promptly upon unsubscribe; and technical/usage data is held in anonymized form for up to 24 months.
When data is no longer needed and no legal obligation requires retention, we securely delete or anonymize it. To request deletion, see Section 7.
7. Your Rights and Choices
We honor the following rights for all users to the extent practicable, including under GDPR (EU/UK) and CCPA/CPRA (California).
a. Your Rights
- Access / Know: Request a copy of the data we hold about you and how it is used.
- Correction / Rectification: Request correction of inaccurate or incomplete data.
- Deletion / Erasure: Request deletion of your data, subject to legal retention obligations.
- Restrict Processing: Ask us to limit how we use your data in certain circumstances.
- Data Portability: Receive your data in a structured, machine-readable format for transfer to another provider.
- Object to Processing: Object to processing based on legitimate interest or for direct marketing.
- Withdraw Consent: Withdraw consent at any time without affecting prior lawful processing.
- Opt Out of Sale (CCPA): We do not sell or share your data — no action is needed to exercise this right.
- Non-Discrimination (CCPA): We will never deny services or charge different rates because you exercised a privacy right.
- Lodge a Complaint: File a complaint with your relevant supervisory authority (e.g., the ICO in the UK or your EU data protection authority).
b. How to Submit a Rights Request
Email [email protected] with your name, contact information, the right you wish to exercise, and enough detail for us to verify your identity. We may request additional verification to protect your data.
c. Response Timelines
GDPR (EU/UK): We respond within 30 days, with a possible 2-month extension. CCPA (California): We respond within 45 days, with a possible 45-day extension. You will be notified of any extension.
8. Security Measures
We use industry-standard safeguards including SSL/TLS encryption, secure servers, access controls, and vetted third-party service providers to protect your data from unauthorized access or disclosure.
No method of internet transmission or electronic storage is completely secure. While we take commercially reasonable measures, we cannot guarantee absolute security. In the event of a breach posing risk to your rights, we will notify affected individuals and applicable authorities as required by law (including within 72 hours under GDPR).
9. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13 (COPPA) or under 16 (GDPR). If you are under the applicable age, please do not submit information to us. If we discover we have collected a minor’s data, we will promptly delete it and notify authorities as required. Parents or guardians who believe their child has submitted data to us should contact us immediately at [email protected].
10. International Users
We are based in New Orleans, Louisiana, USA, and your data will be stored and processed in the United States. US privacy laws may differ from those in your home country. For EU/UK users, cross-border data transfers are carried out under appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission or UK equivalents, adequacy decisions, or other legally recognized mechanisms. Questions? Contact us at [email protected].
11. Links to Third-Party Websites
Our website may link to external sites we do not own or control. We are not responsible for their privacy practices. This Policy applies only to our own website and services. We encourage you to review the privacy policy of any third-party site before sharing your information.
12. Changes to This Privacy Policy
We may update this Policy at any time. When we make material changes, we will update the “Last Updated” date, post the revised Policy on our website, and notify existing clients or subscribers by email where feasible. Continued use of our website or services after the effective date of any revision constitutes acceptance. We encourage you to review this Policy periodically.
13. Contact Us
For questions, concerns, or privacy requests related to this Policy, please contact us:
Business Name: Forging Forward With Joy, LLC
Owner: Roslyn
Email: [email protected]
Location: New Orleans, LA, United States
Email us at [email protected] with the subject line “Privacy Request”, including your name, contact details, and a description of your request. We will respond within the timelines in Section 7. EU/UK residents may also lodge a complaint with their local supervisory authority.
This Privacy Policy was prepared for Forging Forward With Joy, LLC. For legal advice specific to your situation, consult a licensed attorney.
© 2026 Forging Forward With Joy, LLC. All rights reserved. | Effective Date: May 9, 2026